| | 1 | {{{ |
| | 2 | #!html |
| | 3 | <p> |
| | 4 | <br/> |
| | 5 | </p> |
| | 6 | <table data-sort="sortDisabled" width="1200"> |
| | 7 | <tbody> |
| | 8 | <tr style="height:26px"> |
| | 9 | <td rowspan="2" style="padding: 0px 7px; border-width: 1px; border-style: solid; border-color: rgb(255, 255, 255); background: none repeat scroll 0% 0% rgb(219, 229, 241); word-break: break-all;" valign="top" width="120"></td> |
| | 10 | <td colspan="2" style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center"> |
| | 11 | <p style=";text-align:center"> |
| | 12 | <span style=";font-weight:bold;font-size:13px;font-family:'宋体'">页面访问及排版</span> |
| | 13 | </p> |
| | 14 | </td> |
| | 15 | <td rowspan="2" style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="109"> |
| | 16 | <p style=";text-align:center"> |
| | 17 | <span style=";font-weight:bold;font-size:13px;font-family:'宋体'">发帖、回帖、其他功能</span> |
| | 18 | </p> |
| | 19 | </td> |
| | 20 | <td rowspan="2" style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="72"> |
| | 21 | <p style=";text-align:center"> |
| | 22 | <span style=";font-weight:bold;font-size:13px;font-family:'宋体'">数据问题</span> |
| | 23 | </p> |
| | 24 | </td> |
| | 25 | <td rowspan="2" style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="108"> |
| | 26 | <p style=";text-align:center"> |
| | 27 | <span style=";font-weight:bold;font-size:13px;font-family:'宋体'">权限配置、</span> |
| | 28 | </p> |
| | 29 | <p style=";text-align:center"> |
| | 30 | <span style=";font-weight:bold;font-size:13px;font-family:'宋体'">状态异常</span> |
| | 31 | </p> |
| | 32 | </td> |
| | 33 | <td rowspan="2" style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="78"> |
| | 34 | <p style=";text-align:center"> |
| | 35 | <span style=";font-weight:bold;font-size:13px;font-family:'宋体'">其他</span> |
| | 36 | </p> |
| | 37 | </td> |
| | 38 | <td rowspan="2" style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="146"> |
| | 39 | <p style=";text-align:center"> |
| | 40 | <span style=";font-weight:bold;font-size:13px;font-family:'宋体'">新需求</span> |
| | 41 | </p> |
| | 42 | </td> |
| | 43 | </tr> |
| | 44 | <tr style="height:23px"> |
| | 45 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="75"> |
| | 46 | <p> |
| | 47 | <span style=";font-size:13px;font-family:'宋体'">访问问题</span> |
| | 48 | </p> |
| | 49 | </td> |
| | 50 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="50"> |
| | 51 | <p> |
| | 52 | <span style=";font-size:13px;font-family:'宋体'">字体、排版问题</span> |
| | 53 | </p> |
| | 54 | </td> |
| | 55 | </tr> |
| | 56 | <tr style="height:97px"> |
| | 57 | <td style="padding: 0px 7px; border-left: 1px solid rgb(255, 255, 255); border-right: 1px solid rgb(255, 255, 255); border-top: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="135"> |
| | 58 | <p style="margin-left:8px;margin-right:8px;text-align:center"> |
| | 59 | <span style=";font-weight:bold;font-size:12px;font-family:'宋体'">问 题 举 例</span> |
| | 60 | </p> |
| | 61 | </td> |
| | 62 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="87"> |
| | 63 | <p style=";text-align:left"> |
| | 64 | <span style=";color:rgb(255,0,0);font-weight:bold;font-size:12px;font-family:'宋体'">打开页面报<span style="font-family:Times New Roman">404</span><span style="font-family:宋体">、</span><span style="font-family:Times New Roman">403</span></span> |
| | 65 | </p> |
| | 66 | <p style=";text-align:left"> |
| | 67 | <span style=";color:rgb(255,0,0);font-size:12px;font-family:'宋体'">页面内容加载缓慢</span> |
| | 68 | </p> |
| | 69 | <p style=";text-align:left"> |
| | 70 | <span style=";font-size:12px;font-family:'宋体'">浏览器崩溃</span> |
| | 71 | </p> |
| | 72 | <p> |
| | 73 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 74 | </p> |
| | 75 | </td> |
| | 76 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="63"> |
| | 77 | <p> |
| | 78 | <span style=";font-size:12px;font-family:'宋体'">链接未添加</span> |
| | 79 | </p> |
| | 80 | <p> |
| | 81 | <span style=";font-size:12px;font-family:'宋体'">链接错误</span> |
| | 82 | </p> |
| | 83 | <p> |
| | 84 | <span style=";font-size:12px;font-family:'宋体'">乱码、布局错位</span> |
| | 85 | </p> |
| | 86 | <p> |
| | 87 | <span style=";font-size:12px;font-family:'宋体'">页面某区块无内容</span> |
| | 88 | </p> |
| | 89 | <p> |
| | 90 | <span style=";color:rgb(255,0,0);font-size:12px;font-family:'宋体'">硬广、软文无法显示</span> |
| | 91 | </p> |
| | 92 | <p> |
| | 93 | <span style="font-size:12px;font-family:'Times New Roman'"> </span> |
| | 94 | </p> |
| | 95 | </td> |
| | 96 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="116"> |
| | 97 | <p> |
| | 98 | <span style=";color:rgb(255,0,0);font-size:12px;font-family:'宋体'">无法发帖</span> |
| | 99 | </p> |
| | 100 | <p> |
| | 101 | <span style=";font-size:12px;font-family:'宋体'">回帖报</span><span style="font-size:12px;font-family:'宋体'">错</span> |
| | 102 | </p> |
| | 103 | <p> |
| | 104 | <span style=";font-size:12px;font-family:'宋体'">重复发帖</span> |
| | 105 | </p> |
| | 106 | <p> |
| | 107 | <span style=";font-size:12px;font-family:'宋体'">帖子内容显示有误</span> |
| | 108 | </p> |
| | 109 | <p> |
| | 110 | <span style=";font-size:12px;font-family:'宋体'">传图慢、图片丢失</span> |
| | 111 | </p> |
| | 112 | <p> |
| | 113 | <span style=";font-size:12px;font-family:'宋体'">编辑器:滚动条、工具条等问题</span> |
| | 114 | </p> |
| | 115 | </td> |
| | 116 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="80"> |
| | 117 | <p> |
| | 118 | <span style=";font-size:12px;font-family:'宋体'">数据导出失败或丢失</span> |
| | 119 | </p> |
| | 120 | <p> |
| | 121 | <span style=";font-size:12px;font-family:'宋体'">数据无法查到</span> |
| | 122 | </p> |
| | 123 | <p> |
| | 124 | <span style=";font-size:12px;font-family:'宋体'">帖子楼层数据丢失</span> |
| | 125 | </p> |
| | 126 | <p> |
| | 127 | <span style=";font-size:12px;font-family:'宋体'">附件无法下载</span> |
| | 128 | </p> |
| | 129 | <p style=";text-align:left"> |
| | 130 | <span style=";font-size:12px;font-family:'宋体'">帖子<span style="font-family:Times New Roman">PV</span><span style="font-family:宋体">无故减少</span></span> |
| | 131 | </p> |
| | 132 | <p style=";text-align:left"> |
| | 133 | <span style=";font-size:12px;font-family:'宋体'">被删帖无法恢复</span> |
| | 134 | </p> |
| | 135 | <p> |
| | 136 | <span style=";font-size:12px;font-family:'宋体'">帖子无法删除</span> |
| | 137 | </p> |
| | 138 | </td> |
| | 139 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="113"> |
| | 140 | <p> |
| | 141 | <span style=";color:rgb(255,0,0);font-size:12px;font-family:'宋体'">邮箱验证失败</span> |
| | 142 | </p> |
| | 143 | <p> |
| | 144 | <span style=";color:rgb(255,0,0);font-size:12px;font-family:'宋体'">用户<span style="font-family:Times New Roman">ip</span><span style="font-family:宋体">被封</span></span> |
| | 145 | </p> |
| | 146 | <p> |
| | 147 | <span style=";font-size:12px;font-family:'宋体'">收不到站内信或消息提醒</span> |
| | 148 | </p> |
| | 149 | <p> |
| | 150 | <span style=";font-size:12px;font-family:'宋体'">后台权限已配但无法进行相应操作</span> |
| | 151 | </p> |
| | 152 | </td> |
| | 153 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="84"> |
| | 154 | <p style=";text-align:left"> |
| | 155 | <span style=";font-size:12px;font-family:'宋体'">快搜失效或搜索结果有误</span> |
| | 156 | </p> |
| | 157 | <p style=";text-align:left"> |
| | 158 | <span style=";font-size:12px;font-family:'宋体'">快问智力信息读取异常</span> |
| | 159 | </p> |
| | 160 | <p style=";text-align:left"> |
| | 161 | <span style=";font-size:12px;font-family:'宋体'">个人中心信息未及时返回</span> |
| | 162 | </p> |
| | 163 | </td> |
| | 164 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="143"> |
| | 165 | <p> |
| | 166 | <span style=";font-size:12px;font-family:'宋体'">增加新功能</span> |
| | 167 | </p> |
| | 168 | <p> |
| | 169 | <span style=";font-size:12px;font-family:'宋体'">添加某个模块</span> |
| | 170 | </p> |
| | 171 | <p> |
| | 172 | <span style=";font-size:12px;font-family:'宋体'">批量导入马甲</span> |
| | 173 | </p> |
| | 174 | <p> |
| | 175 | <span style=";font-size:12px;font-family:'宋体'">...</span> |
| | 176 | </p> |
| | 177 | <p> |
| | 178 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 179 | </p> |
| | 180 | </td> |
| | 181 | </tr> |
| | 182 | <tr style="height:76px"> |
| | 183 | <td style="padding: 0px 7px; border-left: 1px solid rgb(255, 255, 255); border-right: 1px solid rgb(255, 255, 255); border-top: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="146"> |
| | 184 | <p style="margin-left:8px;margin-right:8px;text-align:center"> |
| | 185 | <span style=";font-weight:bold;font-size:12px;font-family:'宋体'">必 要 信 息 </span><span style="color:rgb(255,0,0);font-weight:bold;font-size:16px;font-family:'宋体'">*</span> |
| | 186 | </p> |
| | 187 | </td> |
| | 188 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="93"> |
| | 189 | <p> |
| | 190 | <span style=";font-size:12px;font-family:'宋体'">浏览器</span> |
| | 191 | </p> |
| | 192 | <p> |
| | 193 | <span style=";font-size:12px;font-family:'宋体'">发生的时间</span> |
| | 194 | </p> |
| | 195 | <p> |
| | 196 | <span style=";font-size:12px;font-family:'宋体'">持续时间或频率</span> |
| | 197 | </p> |
| | 198 | <p> |
| | 199 | <span style=";font-size:12px;font-family:'宋体'">页面链接</span> |
| | 200 | </p> |
| | 201 | <p> |
| | 202 | <span style=";font-size:12px;font-family:'宋体'">报错截图或提示语</span> |
| | 203 | </p> |
| | 204 | </td> |
| | 205 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="72"> |
| | 206 | <p> |
| | 207 | <span style=";font-size:12px;font-family:'宋体'">浏览器</span> |
| | 208 | </p> |
| | 209 | <p> |
| | 210 | <span style=";font-size:12px;font-family:'宋体'">页面链接</span> |
| | 211 | </p> |
| | 212 | <p> |
| | 213 | <span style=";font-size:12px;font-family:'宋体'">页面截图</span> |
| | 214 | </p> |
| | 215 | <p> |
| | 216 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 217 | </p> |
| | 218 | </td> |
| | 219 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="115"> |
| | 220 | <p> |
| | 221 | <span style=";font-size:12px;font-family:'宋体'">发生时间</span> |
| | 222 | </p> |
| | 223 | <p> |
| | 224 | <span style=";font-size:12px;font-family:'宋体'">用户的<span style="font-family:Times New Roman">uid</span><span style="font-family:宋体">或用户名</span></span> |
| | 225 | </p> |
| | 226 | <p> |
| | 227 | <span style=";font-size:12px;font-family:'宋体'">帖子所在版块</span> |
| | 228 | </p> |
| | 229 | <p> |
| | 230 | <span style=";font-size:12px;font-family:'宋体'">帖子链接</span> |
| | 231 | </p> |
| | 232 | <p> |
| | 233 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 234 | </p> |
| | 235 | </td> |
| | 236 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="83"> |
| | 237 | <p> |
| | 238 | <span style=";font-size:12px;font-family:'宋体'">发生时间</span> |
| | 239 | </p> |
| | 240 | <p> |
| | 241 | <span style=";font-size:12px;font-family:'宋体'">帖子链接</span> |
| | 242 | </p> |
| | 243 | </td> |
| | 244 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="112"> |
| | 245 | <p> |
| | 246 | <span style=";font-size:12px;font-family:'宋体'">发生时间</span> |
| | 247 | </p> |
| | 248 | <p> |
| | 249 | <span style=";font-size:12px;font-family:'宋体'">用户的<span style="font-family:Times New Roman">uid</span><span style="font-family:宋体">或用户名</span></span> |
| | 250 | </p> |
| | 251 | <p> |
| | 252 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 253 | </p> |
| | 254 | </td> |
| | 255 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="86"> |
| | 256 | <p> |
| | 257 | <span style=";font-size:12px;font-family:'宋体'">发生时间</span> |
| | 258 | </p> |
| | 259 | <p> |
| | 260 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 261 | </p> |
| | 262 | </td> |
| | 263 | <td rowspan="2" style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="138"> |
| | 264 | <p style=";text-align:justify"> |
| | 265 | <span style=";font-size:12px;font-family:'宋体'">产品人员定期进行需求收集工作,因此不作为报障情况处理</span> |
| | 266 | </p> |
| | 267 | </td> |
| | 268 | </tr> |
| | 269 | <tr style="height:76px"> |
| | 270 | <td style="padding: 0px 7px; border-left: 1px solid rgb(255, 255, 255); border-right: 1px solid rgb(255, 255, 255); border-top: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="center" width="153"> |
| | 271 | <p style="margin-left:8px;margin-right:8px;text-align:center"> |
| | 272 | <span style=";font-weight:bold;font-size:12px;font-family:'宋体'">期 望 信 息</span> |
| | 273 | </p> |
| | 274 | </td> |
| | 275 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="95"> |
| | 276 | <p> |
| | 277 | <span style=";font-size:12px;font-family:'宋体'">用其他浏览器是否能打开</span> |
| | 278 | </p> |
| | 279 | <p style=";text-align:left"> |
| | 280 | <span style=";font-size:12px;font-family:'宋体'">清缓存后是否解决</span> |
| | 281 | </p> |
| | 282 | <p> |
| | 283 | <span style=";font-size:12px;font-family:'宋体'">产生问题前的操作描述</span> |
| | 284 | </p> |
| | 285 | <p> |
| | 286 | <span style="font-size:12px;font-family:'Times New Roman'"> </span> |
| | 287 | </p> |
| | 288 | </td> |
| | 289 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="78"> |
| | 290 | <p> |
| | 291 | <span style=";font-size:12px;font-family:'宋体'">清缓存后是否解决</span> |
| | 292 | </p> |
| | 293 | </td> |
| | 294 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="112"> |
| | 295 | <p> |
| | 296 | <span style=";font-size:12px;font-family:'宋体'">错误提示信息</span> |
| | 297 | </p> |
| | 298 | <p> |
| | 299 | <span style=";font-size:12px;font-family:'宋体'">产生问题前的操作描述</span> |
| | 300 | </p> |
| | 301 | <p> |
| | 302 | <span style=";font-size:12px;font-family:'宋体'">帖子是否包含图片</span> |
| | 303 | </p> |
| | 304 | <p> |
| | 305 | <span style=";font-size:12px;font-family:'宋体'">编辑帖子所耗时长</span> |
| | 306 | </p> |
| | 307 | </td> |
| | 308 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="84"> |
| | 309 | <p> |
| | 310 | <span style=";font-size:12px;font-family:'宋体'">错误提示信息</span> |
| | 311 | </p> |
| | 312 | <p> |
| | 313 | <span style="font-size:12px;font-family:'Times New Roman'"> </span> |
| | 314 | </p> |
| | 315 | </td> |
| | 316 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="110"> |
| | 317 | <p> |
| | 318 | <span style=";font-size:12px;font-family:'宋体'">相关链接</span> |
| | 319 | </p> |
| | 320 | <p> |
| | 321 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 322 | </p> |
| | 323 | </td> |
| | 324 | <td style="padding: 0px 7px; border-left: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top" width="86"> |
| | 325 | <p> |
| | 326 | <span style=";font-size:12px;font-family:'宋体'">用户的<span style="font-family:Times New Roman">uid</span><span style="font-family:宋体">或用户名</span></span> |
| | 327 | </p> |
| | 328 | <p> |
| | 329 | <span style="font-size:12px;font-family:'宋体'"> </span> |
| | 330 | </p> |
| | 331 | </td> |
| | 332 | </tr> |
| | 333 | <tr> |
| | 334 | <td colspan="8" style="padding: 0px 7px; border-left: 1px solid rgb(255, 255, 255); border-right: 1px solid rgb(255, 255, 255); border-top: medium none rgb(255, 255, 255); border-color: rgb(255, 255, 255); background-color: rgb(219, 229, 241);" valign="top"> |
| | 335 | <p style=";text-align:left"> |
| | 336 | <span style=";color:rgb(255,0,0);font-weight:bold;font-size:12px;font-family:'宋体'">红色</span><span style=";font-weight:bold;font-size:12px;font-family:'宋体'">字为重要报障,将优先处理;提供期望信息,能加快排查速度。</span> |
| | 337 | </p> |
| | 338 | <p style=";text-align:left"> |
| | 339 | <span style=";font-size:12px;font-family:'宋体'">ie<span style="font-family:宋体">浏览器需告知版本号,如</span><span style="font-family:Times New Roman">ie6</span><span style="font-family:宋体">、</span><span style="font-family:Times New Roman">ie8</span></span> |
| | 340 | </p> |
| | 341 | <p style=";text-align:left"> |
| | 342 | <span style=";font-size:12px;font-family:'宋体'">缓存清理方法:同时键入<span style="font-family:Times New Roman">ctrl+shift+del</span></span> |
| | 343 | </p> |
| | 344 | </td> |
| | 345 | </tr> |
| | 346 | </tbody> |
| | 347 | </table> |
| | 348 | }}} |